Thank you for visiting the Jennie Ritchie at the Garden of Poets! This page explains the nitty griity of our Returns and Refunds policy. By shopping with us you are agreeing to these terms. If you would like to clarify anything, please do not hesitate to contact us at gardenofpoets@gmail.com.

Delivery and Returns

Free Irish Delivery on every order:

We provide free Irish shipping. Orders with a value of €100 or over will be sent via a delivery service. Your tracking number will be emailed to you along with the shipping confirmation. Every piece is carefully placed in our chic packaging, then lovingly wrapped with tissue and shipped in quality packaging to reach you in perfect condition.

Delivery Times:

Delivery times can vary but below is a guide to when you can expect your order to arrive from the date of ordering:

Orders delivered to the UK - allow between 3-12 working days for arrival.

Orders delivered to Ireland - allow between 2-10 working days for arrival.

Orders delivered to the Rest of Europe - allow between 4-16 working days for arrival.

Please note these estimates exclude Public Holiday days. If you need your order to arrive by a specific date please contact us prior to ordering to confirm if this is possible. We will do our best to accommodate special delivery requests.

Returns Information:

Under our 14 day Returns Policy, we are happy to accept the return of unsuitable items providing they are returned unused and in original condition and packaging within 20 days of receipt of goods. We recommend that returned items are sent via a recorded method as we cannot be responsible for items that do not arrive. Refunds will be processed via the original order payment method (debit / credit card) within a maximum of 30 days.

Exchanges:

Items may also be exchanged for an item of equal or higher value. Please include a note with your choice of exchange and we will contact you to confirm.

Return Address:

If you have any questions regarding either our delivery or returns policies please email us at info@jennieritchie.ie or call us on +353 (0)83 0400393.